The UX design process and methods

Research and understanding
Define the problem Create a focus question as the initial direction. Collect the facts of business requirements and user needs through: Read prior reports, speak to the people who deal with customers, and survey and classify the customer calls. Careful observation - be aware of these details. Interviews: start to conduct interviews and tips for interviewers. Produce useful documents to help with design thinking Rich pictures, design the box Personas, scenarios and stories should include the targeted user's primary goals, workflow, mental models, tools, working environments, and terminologies. Red routes / core and path / main user journeys: Function familiarity test
Design
Generate dozens of ideas or paper interfaces Develop interactive paper prototype Test the prototypes quickly, iterate on the ones that have value, evaluate and combine the best parts into a converged solution: open card sorting, tree test, trigger word elicitation, swap sort and online card sorting, cognitive walkthrough, word list. Electronic prototype: using one tool throughout. Iterative process
Evaluation throughout the design process
Qualitative and quantitative data Collect qualitative data to identify usability problems, then use quantitative survey to make predictions and measure the usability of a system Word list Can be both qualitative (circle words from a checklist of adjectives) and quantitative (Use word cloud or count the positive/negative comments). Card sorting Tree test, function familiarity test Cognitive walkthrough A happy path and 4 questions interview to identify usability problems. Usability testing software: Morae, Silverback Questionnaires: AttrakDiff Create and present a clear series of next steps